Turning Points in Negotiation and Conflict Process

Sara Cobb

All negotiations have critical moments, or episodes, when the potential exists for increased understanding or its opposite: blaming, stereotyping, withdrawal, and even violence. How can we recognize turning points in negotiation and conflict processes? How can we create turning points that lead to collaborative and sustainable agreements? This presentation will enable participants to learn to identify a turning point in a negotiation process, and respond so as to increase options.

A/V requirements: None