Maintaining Safety In A Medical Setting

Karen Bune

Medical personnel in offices, outpatient and inpatient settings encounter a variety of people in their work environments. It is imperative they maintain the safety of the patients, their own safety and the safety of their colleagues. However, when the occasion arises in which they encounter emotionally volatile, disruptive, threatening or abusive individuals within the medical setting, they must know how to deal with those individuals and what to do. This presentation will discuss suitable means and strategies to aid those employed in medical settings to deal with situations of this nature and will offer advice on how professionals can effectively set boundaries, diffuse situations and know when to retreat and request security or police assistance. It will also discuss the potential for active shooter situations and how staff should be prepared.

A/V requirements: None